Returns & Refunds Policy

1. 7-Day Return & Exchange Window

We stand behind our streetwear craft. If a garment does not fit the way you desire or arrives damaged, you may initiate a return or exchange request within 7 calendar days from the official delivery date recorded by our logistics carrier.

2. Eligibility & Item Condition

To qualify for an approved return or size exchange:

• The item must be in unworn, unwashed, and undamaged condition, free from perfumes, scents, deodorant marks, animal hair, or body alterations.
• Original packaging and protective star monogram polybags where provided must be included with the returned parcel.
• For unbranded apparel pieces, wholesale basic blanks, or garments dispatched without manufacturer swing tags, the item must be returned neatly folded in its original supplied packaging in clean, unlaundered condition.
• Items marked Final Sale or Archive Vault are not eligible for discretionary return, but remain eligible for replacement if arriving with transit damage or stitching flaws.

3. How to Request a Return

1. Sign in to your account and navigate to My Orders. Select the delivered order and click “Request Return / Exchange”.
2. Select the item and specify your reason (e.g., Size too large / small, stitching defect).
3. Our operations team will review your request within 24–48 hours and schedule a reverse pickup from your original shipping address.

4. Quality Inspection & Restocking

Once the returned garment reaches our warehouse, our quality control team performs an inspection within 2 business days. If the garment complies with our return standards, your refund is approved and issued. If an item fails inspection (e.g., has been laundered or worn), it will be returned to the customer.

5. Refund Methods & Timelines

* Note: Original shipping charges and COD handling fees (if any) are non-refundable unless the return is due to an error on our part (e.g. wrong style dispatched).

6. Order Cancellation Prior to Dispatch

You may cancel your order at zero charge directly from the Order Details page while the status is in Pending, Confirmed, or Packed state. Once an order is handed to the courier, cancellation is no longer possible and the standard 7-day return procedure applies.